Peningkatan Perilaku Caring Perawat Melalui Character Building Training

Abstract

Background. Nursing service management is a fundamental and most important part of the overall management of nursing services in hospitals which is a barometer for improving health service performance. Nursing, which is the main gateway for providing nursing services in hospitals, is obliged to provide excellent, efficient and professional service to the community. Problem. The problems found in the assessment process were the nurses' caring behavior not being optimal and the lack of motivation and commitment of implementing nurses in serving patients. Methods. Data collection used interviews, questionnaires, FGDs, documentation studies and observations from the head of the nursing department, development section, monitoring and evaluation section, 12 heads of rooms, 26 implementing nurses, and 40 patients. Results. After conducting a.